Refund Policy

Last Updated: 10/11/2024

At Virtual Profits Media, we strive to provide high-quality digital marketing services that meet and exceed our clients’ expectations. However, we understand that circumstances may arise where refunds are requested. This Refund Policy explains the terms and conditions under which refunds may be granted.

1. General Refund Policy

Due to the nature of our services (digital marketing, content creation, SEO, and social media management), we generally do not offer refunds for work that has already been completed. By engaging our services, you agree to the terms outlined below.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

A. Service Non-Delivery:

If Virtual Profits Media fails to deliver the services outlined in the agreement or contract due to a failure on our part, you may be eligible for a full or partial refund. Service non-delivery means we have not started or completed any work that has been mutually agreed upon.

B. Cancellations Before Project Start:

If you wish to cancel a project or service before any work has begun, a full refund may be granted, minus any payment processing fees or administrative costs. Cancellations must be made within 7 days of the initial payment to qualify for a full refund.

C. Long-Term Projects:

For long-term projects with ongoing monthly payments (such as SEO or social media management), you may cancel services at any time, but refunds will not be provided for work already completed or in progress. If you cancel in the middle of a billing cycle, you may request to stop the service from the next billing cycle.

3. Refund Conditions

Refunds are subject to the following conditions:

• Work in Progress: If work has already started on your project, but not completed, we may offer a partial refund based on the percentage of the work completed.

• Client Delays: If delays are caused by the client (failure to provide information or approvals), no refund will be issued for the time lost, as this is beyond our control.

• Consultation Fees: Fees for initial consultations, strategy sessions, or audits are non-refundable, as these are considered one-time services.

4. How to Request a Refund

To request a refund, you must contact us by email at info@allvpmedia.com within 7 days of the issue arising. In your email, please include:

• Your name and contact details

• A description of the service provided

• The reason for your refund request

• Any supporting documentation or evidence

Our team will review your request and respond within 5 business days to inform you whether your refund request has been approved, denied, or if more information is required.

5. Refund Approval

If your refund request is approved, we will process the refund to the original payment method used to make the purchase. Depending on your payment provider, refunds may take up to 7–14 business days to reflect in your account.

6. Non-Refundable Services

The following services are non-refundable:

• Completed digital marketing campaigns

• SEO work that has already been performed

• Paid advertising campaigns that have already run

• Social media posts that have already been published

• Content creation work (blogs, videos, graphics) that has been delivered

7. Modifications to Services

In some cases, rather than providing a refund, we may offer to modify or adjust the service to better meet your expectations. This option will be discussed with the client on a case-by-case basis.

8. Changes to This Refund Policy

Virtual Profits Media reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and it is the client’s responsibility to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Virtual Profits Media
Email: info@allvpmedia.com